7 Customer Questions Your AI Can Answer So You Stop Repeating Yourself
For e-commerce store owners spending hours on repetitive support
Last updated Apr. 2026 | By DoitWithAi
Look at your support inbox. More than half the questions are the same seven questions, asked in slightly different ways, arriving at all hours. You've answered each of them hundreds of times.
Here's how to automate every one of them, so your time goes to the questions that actually need you.
Most support time is spent on questions that have a fixed answer.
- 80% of support questions follow the same patterns
- AI handles them instantly, any time of day
- You only get the hard ones that actually need your judgment
1. Where Is My Order?
This is the most common support question in every e-commerce store, by a wide margin. It comes in ten times a day, always phrased slightly differently, always asking for the same thing.
Example prompt
When a customer asks about their order status, look up their order using their email address. Reply with the current shipping status, estimated delivery date, and tracking link. If the order is delayed, acknowledge it and offer a solution.
What this gives you: Zero time spent on the question you answer most. Every customer gets an instant, accurate answer.
Connects to: Your store, Gmail
Build this support bot free2. What's Your Return Policy?
Customers ask before they buy to reduce risk. They ask after they buy when something's wrong. Either way, the answer is the same every single time. You've typed it hundreds of times.
Example prompt
When a customer asks about returns, exchanges, or refunds, reply with my return policy: 30-day returns, unused and in original packaging, free return shipping on orders over $50. If they want to start a return, send them the returns form link.
What this gives you: A support question that handles itself completely. More confident buyers who convert because they got a clear answer.
Connects to: Gmail, your store
Build this support bot free3. Product Dimensions, Materials, and Compatibility
"What are the dimensions?" "Is this compatible with X?" "What's it made of?" These questions are sitting in your product descriptions. Customers just don't want to hunt for them.
Example prompt
When a customer asks a technical question about a product, find the answer in my product catalog and reply directly. If the product page doesn't have the answer, flag it for me and send the customer a holding message.
What this gives you: Fewer lost sales from unanswered questions. Buyers who get information in seconds instead of leaving to find it elsewhere.
Connects to: Gmail, your store
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4. Can I Change or Cancel My Order?
Order change requests arrive in the first 30 minutes after purchase. If you're not at your desk, you miss the window. Then you're handling a return instead of a simple edit.
Example prompt
When a customer requests an order change or cancellation within 2 hours of purchase, check if the order has shipped. If not, make the change and confirm. If it has shipped, send the returns information and flag the message for me.
What this gives you: Changes handled at the right moment. Fewer returns. Fewer frustrated customers who had to wait hours for a simple fix.
Connects to: Your store, Gmail
Build this support bot free5. What Size Should I Get?
Sizing questions are the most expensive support question in apparel and footwear. Every unanswered one is a lost sale. Every wrong answer is a return. The right answer is already in your size guide.
Example prompt
When a customer asks about sizing, ask for their measurements and intended use. Cross-reference my size guide and recommend the best option. If they're between sizes, recommend sizing up and explain why.
What this gives you: More confident purchases. Fewer returns from customers who guessed. A support interaction that actually sells.
Connects to: Gmail, your store
Build this support bot free6. Do You Have a Discount Code?
This question comes in every day. From new visitors who saw an ad, from email subscribers who lost the code, from existing customers who just want a deal. Each one takes two minutes to handle.
Example prompt
When a customer asks about discounts or promo codes, check if they're an email subscriber. If yes, share the current subscriber discount. If no, invite them to subscribe and they'll receive one. Never share a code to someone who hasn't earned it.
What this gives you: A consistent discount policy that doesn't train buyers to beg. Every question answered in seconds.
Connects to: Gmail, your email list
Build this support bot free7. I'm Not Happy With My Order
A complaint handled well turns a frustrated customer into a loyal one. A complaint ignored, or answered slowly, turns into a chargeback, a bad review, or both. The first response matters most.
Example prompt
When a customer expresses dissatisfaction, reply within 5 minutes. Apologize specifically for their experience, ask one clarifying question to understand the issue, and offer a solution from this list: replacement, store credit, or refund. Flag the conversation for my review.
What this gives you: Complaints that land on a response, not silence. A real chance to turn a bad experience into a kept customer.
Connects to: Gmail, your store
Build this support bot freeStop answering the same question for the five hundredth time.
Your time is worth more than shipping status lookups and return policy recaps. Build the bot once. It handles the repetitive questions so you can focus on the stuff that actually moves the business.
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